Overview

HealthPlanOne is on your side when tackling some of the most common problems faced by sales teams, which is why we’ve developed call center solutions that will actually work for you. Whether you want to increase revenue by leveraging your customer base, or simply outsource your direct channel, HealthPlanOne has a solution for you.

With nearly a decade of experience in the insurance industry, we have the expertise, the technology and most importantly, the people to meet your needs. Learn more about how we can help you reach your goals.

Membership Growth: Our call centers and sales reps can help you grow membership, while simultaneously lowering operations costs.

Customer Service: Our solutions will not only help you attract new members, but also retain them.

Outsourcing: Whether its carrier or employer, HealthPlanOne.com can help you meet your business needs.

We’re focused on giving you end-to-end member acquisition and retention solutions that work. Contact us to learn more!

Enrollment

Once a lead is created, our trained and dedicated agents will work to convert it to enrolled customers, making sure to match the right individuals and families with the right plans using the highest level of care and attention. Our agents are focused on selling only your products.

Reporting

We’ll work to identify and report back to you on your major key performance indicators, as well as track trends to identify and meet targets, while also monitoring your ROI. Expect reports customized just for you--as your program and goals change, so will your reports. You’ll always have the information you need to make informed decisions. We provide:

• Inbound Call Activity Reports
• Outbound Call Activity Reports
• Quality Assurance Reporting
• Campaign Performance Tracking
• Agent Performance Tracking

Member Retention

Did you know that it’s seven times more costly to acquire new customers than to retain existing ones? Let our call center assist you with all-important retention and loyalty campaigns.

Know Your Customer
Innovative customer service tactics can make all the difference, and it pays to know exactly what your customers are looking for and what they aren’t. Our call center is equipped to manage outbound retention campaigns designed to give your customers the best service possible. Let us transition your customers throughout that crucial early membership stage, thereby establishing touch points that will ensure satisfaction and improve retention.

Our agents can proactively reach out and guide your members into either renewal or switching to one of your alternate plans that might better suit their needs.

Customer Service
Good customer service is the key to customer retention. Our call center has the resources to offer your customers top-notch service and represent your company the way you want it to be represented.
Our trained reps will immerse themselves in all aspects of your company to ensure that they service your clients to the best of their abilities. And that goes for the entire sales process, as well as for the entirety of their coverage.